Account Deletion
This page explains how you can request the deletion of your Investorhood account and the associated data. It is publicly accessible, without logging in and without installing the app.
Who Can Request Deletion
Any holder of an Investorhood account. You can initiate the request through any of the following channels, at your choice:
- From the app: Settings → Account → Delete account.
- Through this web page: fill in the form below or send your request to the indicated address (the app does not need to be installed).
- By email: write to privacy@investorhood.com from the email address associated with the account.
Deleting Data Without Deleting Your Account
You may also delete or request the deletion of certain personal data without deleting your Investorhood account.
Within the app, you can remove items from Favorites and delete your Watch History without deleting your account.
For other requests concerning the deletion of personal data while keeping your account active, you may contact privacy@investorhood.com from the email address associated with your Investorhood account. We will assess and process the request in accordance with applicable data protection law, subject to any data that must be retained for legal obligations, security, fraud prevention, dispute resolution, or other legitimate purposes.
Request data deletionWhat Data Is Deleted
Upon confirmation of the request, we delete or anonymize your account data, including: account and profile data (name, username, email, phone number, preferences), portfolio and watchlist data, community content (posts, comments, reactions), the support history, and marketing communications.
Public content may be anonymized instead of deleted when preserving the discussion thread is justified and your identity is no longer necessary.
What Data May Be Retained and for How Long
Certain data may be retained, strictly for as long as necessary, for legal obligations, disputes, security, fraud prevention, or the protection of other people's rights. Indicative maximum periods:
- Minimal account set (identifiers, closure records, evidence of fraud/abuse if any): up to 36 months, then deletion or anonymization.
- Backup copies: generally overwritten within a maximum of 90 days.
- Moderation history and reports: up to 36 months after the case is closed.
- Authentication and operational logs: 12 months (longer only in the event of a serious incident or dispute).
- Invoices and accounting records: for the period required by tax and accounting legislation.
- Unsubscription records (the marketing opt-out list): kept as long as necessary to honor your choice.
How Long Processing Takes
We confirm receipt of the request and process it without undue delay. We recommend that you export the data you want to keep before requesting deletion, as the operation is irreversible.
What Deletion Does Not Cancel
Deleting the account does not cancel amounts already owed and does not affect active subscriptions purchased through the App Store or Google Play — these are managed and cancelled from the respective store account.
Contact
For any questions regarding account deletion or the exercise of your data protection rights: privacy@investorhood.com.
